sja138 Account & Payment FAQ

When you register on sja138, we ask for your username (used to log in), password (choose a strong one), full name, email address, phone number, and date of birth. You also select your country and confirm you understand that our services are available only where local law permits. After registration, you receive an email confirmation link. Within 24 hours of your first deposit, we request identity verification: upload a clear photo of a valid ID such as a passport, driver's license, or national identity card (KTP). This protects your account and ensures withdrawal requests are processed without delays. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification steps. If your upload is unclear or incomplete, our team will request a new one via email.

No. We at sja138 allow only one active account per person. If you register multiple accounts using the same email, phone number, or identity document, we will flag them as duplicates and may suspend both. This rule protects against fraud and ensures fair wagering on live-dealer tables and sports markets. If you have a legacy account you no longer use, you can close it permanently through Account Settings > Close Account, and then register a new one if needed. Registering from the same device, household WiFi, or payment method does not violate this rule; only one registered identity per account matters. If you believe someone has created a fraudulent account using your details, contact our support team immediately with your username and the email address you used to register.

Log into your account and navigate to Settings > Account Preferences. There you can change your email, phone number, notification settings, language (we support English and Indonesian), and timezone. You can also adjust your preferred contact method for support tickets. If you wish to pause wagering temporarily, you can set a session timeout (your session automatically logs out after a specified time without activity), or you can request a temporary account suspension from the Support menu. A temporary suspension lasts 24 hours to 30 days depending on your request, during which you cannot log in or place wagers. Permanent account closure is also available in Account Settings; once closed, you cannot reopen that account and must register a new one. None of these actions affect your existing account balance or transaction history; if you resume your account after a suspension, your funds remain intact.

We at sja138 do not charge fees for deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge their own fees depending on transaction size or account type. For example, transferring to mobile banking via a non-bank aggregator may carry a small transfer fee set by that aggregator, not sja138. When you initiate a withdrawal, the sja138 interface displays any applicable third-party fees before you confirm, so you know the exact amount you will receive. Always review the fee summary before confirming a withdrawal. If you dispute a charge appearing on your statement after a sja138 transaction, contact your bank or payment app support first; if the charge originated from sja138, our support team can investigate and assist with a refund request if applicable.

Withdrawal requests undergo a verification process that typically completes within one business day (24 hours) after you submit. The exact timeline depends on several factors: whether your account has completed KYC verification, the payment method you selected, and the transaction amount. If your account is fully verified and you withdraw via local payment or online payment, the funds often appear in your app within a few hours. Bank transfers to e-wallet, mobile banking, local payment, or online payment may take one to two business days depending on the receiving bank's processing time. If a withdrawal is delayed beyond the expected window or if you see a "Pending" status for more than 48 hours, open a support ticket and provide your transaction ID so our team can investigate. Withdrawals flagged for additional verification (for example, if the amount is unusually large or your account is new) may require up to 3 business days; we will notify you by email if additional documents are needed.

We at sja138 cover major football and sports tournaments including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian club competition), Champions League, Premier League, LaLiga, Serie A, and international friendlies. Markets vary by event; typical options include Match Winner (1X2), Over/Under Goals, Both Teams to Score, Correct Score, and Handicap. For esports, we offer Mobile Legends, Free Fire, and PUBG Mobile tournament markets. MotoGP, badminton, and other sports are available seasonally. Coverage expands during major tournaments such as the FIFA World Cup or Olympic Games. The full list of available markets updates daily in the Sportsbook section of your account. If a particular match or tournament is not listed, it may not be available in your jurisdiction or may be added in the coming days as the fixture approaches. Contact support if you have a request for a specific market.

We at sja138 occasionally offer welcome bonuses to new account holders. Typical bonus terms include a match on your first deposit (for example, a our matching offer means we credit your account with an additional amount equal to your deposit, subject to a maximum), and a playthrough requirement (you must wager the bonus amount a certain number of times on qualifying games before you can withdraw it). Bonus funds are separate from your deposited cash and may expire if unused within a specified period (typically 7 to 30 days). Bonuses apply to slots, live-dealer games, or sports wagering depending on the promotion; check the Promotions section of your account to see which games qualify. Not all users are eligible for all bonuses. Bonus terms are detailed on the promotion page itself; always read the full terms before claiming. If you have a question about bonus eligibility or playthrough, contact support with your account email.

Our live-dealer studios feature blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. All tables are managed by Evolution Gaming and use multi-camera high-definition streams with real dealers and physical cards or wheels. Table limits (minimum and maximum stake per hand) vary by table; most blackjack tables start at a low minimum (suitable for new players) and scale up to higher limits for experienced players. You select the table that matches your preferred stake range before joining. Roulette offers both European (single zero) and American (double zero) wheel variants. Baccarat includes standard play and side bets such as Player Pair and Banker Pair. Dragon Tiger is a fast-paced game with simple rules and quick rounds. All tables support multilingual dealers and chat, so you can communicate in English or Indonesian. Streams are available 24/7 with minimal latency, and your account balance updates in real time as you play. If a table is full or if you experience a connection drop, you can rejoin at any point before the round closes.

Log into your account, navigate to the Help or Support menu, and select "Open a Support Ticket." You will be asked to choose a category (Account, Payments, Games, Security, or Other), provide a subject line, and describe your issue in detail. Include any relevant information such as a transaction ID, game name, or error message. Submit the ticket, and a reference number will be generated. Our support team reviews tickets during standard business hours and will respond via the email address on your account. Response timeframe is typically within 24 hours on weekdays and may be longer on weekends or during holidays such as Idul Fitri or Idul Adha. For urgent account security issues (suspected unauthorized access or fraud), mark your ticket as High Priority and our team will escalate it. You can track ticket status and responses in your Support Inbox. If you do not receive a response within 48 hours, reply to the ticket to send a reminder.